Frequently Asked Questions
How do you charge clients?
- Client Self Source Model
The client sources the products themselves and pays the supplier directly for the goods. The client provides PSG the suppliers contact details and order details. PSG only provides the client value added services, which will be charged based on a percentage of the overall value of the goods. Freight if required, is charged separately.
- PSG Sourcing Model
The client sends PSG a list of products they want, PSG sources the relevant products and deals with the relevant factories and/or suppliers. PSG provides a supplied product price only. Any other required value added services will be charged based on the value of the goods or a hourly rate. Freight if required, is charged separately.
- Hybrid Model
This can be a tailored option based on the clients needs and will either be a fixed commission, hourly rate or total project cost. This is negotiate based on the scope and frequency of the project. For example, some clients may choose a monthly retainer.
Is there a minimum order value for sourcing and supplying goods?
Typically, the net monthly order value needs to be at least $10,000 USD / $15,000 NZD. However, depending on capacity at the current time, we may still be able to help you so if you are a smaller business, don’t let this put you off contacting us.
Why do you have a minimum order value?
This question is frequently asked by both new eCommerce sellers and/or new importers.
Sourcing demands significant resources, expertise, and time investment. Currently, our priority lies in delivering exceptional service and nurturing relationships with customers who align with our minimum order requirements.
To illustrate further, serving a single customer with a minimum $10,000 USD expenditure is more efficient than assisting say ten customers with orders of $1,000 USD each.
To optimise the benefits of our services, we recommend either having an already established business or having the capacity to spend to get improved efficiencies and quality products.
We encourage you to reach out to us for further discussion, as we evaluate each situation individually.
Is there some goods you will not supply?
We will not supply or source any counterfeit, copyright infringing and/or other such illegal products.
Furthermore, you as a Importer are responsible in your respectable country/countries for knowing local policies and what is prohibited.
Can you supply and ship goods worldwide?
We can supply and ship goods to any country which is not on the standard World Trade Organisation Trade Sanction list.
Can you only source within Guangdong?
No, we can help source products anywhere in China.
Although we have extra expertise sourcing goods in Guangdong Province, we have an extended network and partnerships throughout China.
So please feel rest-assured, we can help solve your sourcing challenges.
Do you offer freight services to everyone?
Generally, we prefer to offer freight services to our existing clients as a value added service.
But as we do have access to great freight rates and international shipping lines, we are happy to quote you.
Do you offer freight services New Zealand and Australia?
We offer freight services from China to most countries and regions around the world, this includes New Zealand and Australia.
For New Zealand and Australia we have partners which our extended team ourself utilise, therefore can stand by the efficiency and service.
Do freight prices fluctuate?
Yes, freight charges often fluctuate and are influenced by demand, weather, fuel prices and whether there are any delays or troubles on specific shipping routes.
Can you offer storage within China?
Yes can offer storage in China, whether this is for consolidation or to keep stock on hand, whatever your requirement is we can find a solution.
Storage up to 30 days we can generally offer for free. Otherwise, nominal charges may apply.
Can you organise pick-ups from the factory or a supplier?
Yes it is possible, especially within Guangdong.
But this is dependent on the size of your order, value of goods, physical dimensions and the amount of different pick-up addresses.
Some factories may negotiate to arrange local delivery for free.
For orders outside of Guangdong, the factory will generally arrange domestic shipping to one of our designated warehouses.
Domestic shipping in China is much lower than Western Countries so the added cost is negligible.
Can you print labels?
Yes, we can arrange labels to be printed and placed on outer cartons, for example EAN barcodes, internal SKUs, etc.
I am new to eCommerce, can you help?
Great, everyone has to start somewhere and we hope our website can be helpful for you.
However, regarding becoming a client of ours, it’s essential to note that unless you have a reasonable budget to allocate, our services may exceed your current financial capacity, so it might be better to bookmark our site and contact us in the future when your business is ready to reach the next level.
Do you assist with dropshipping?
We source directly from the source therefore don’t need to ‘dropship’. If you are however a proven dropshipper and want to expand your business by having your own inventory and store + ship from China, we can possibly help you find a suitable Factory and Logistics partner within our network.
Can you print barcodes?
Yes, we can print barcodes and affix them to your products inner cartons and outer cartons.
Can you ship goods to Amazon FBA?
Yes, we can ship to Amazon FBA Warehouses worldwide utilising DDP.
Can you print Amazon FBA FNSKU Labels?
Yes, we can print your Amazon FBA FNSKU labels and apply them directly to the products individual packaging and follow any other Amazon requirements to ensure packaging is compliant.